• Privacy Policy

    Last Updated: October 2020


    This Privacy Policy provides transparency into how we collect and use your information and data through your usage of Contact. Here are some key points:

    • The primary mode of interaction on Contact is through audio communication. We’re trying to help you speak another language, so we connect you to other language learners in a manner similar to having a phone call.

    • We record audio during games. We need to keep spammers and time-wasters off of Contact. When a game is active, we reserve the right to record audio to fight abuse. In the future, we want to release features that help you study from the conversations you’ve had with these recordings. This may include using third-party AI services to transcribe your recordings for you, and allowing your partner to re-listen to how you described something. No one else has access to these recordings by default, unless you explicitly opt-in to social sharing features in-app (these are off by default). We don’t record audio outside of games. We never record video (and don’t have access to your Camera permissions by design).

    • We serve ads provided by Google’s AdMob. Make sure you’re OK with Google’s privacy practices: https://policies.google.com/privacy


    Information We Collect

    • The username you sign up with
    • Your app usage metrics
    • Your native and target languages
    • Audio recordings of your activities
    • City (Location)
    • Device

    Use of Information Obtained by Contact

    We use the the information we collect for the following purposes:

    • Analytics to improve our service
    • Pair you with other learners who are a good match
    • We'll share your username with other players you're matched with
    • Product improvements
    • Quality control and moderation

    Use of Information Obtained by or Shared to Third Parties

    To support and enhance Contact, we work with a variety of third parties, such as Google, Facebook, and TokBox (collectively, “Third Party Service Providers”). These Third Party Service Providers collect and use personal data about your visits to and use of the Website and mobile Application, as well as other websites in order to serve you with audio calls, advertisements and content tailored to meet your preferences and likely interests or better understand ad effectiveness. Aggregate demographic and interest data will also be used for market research purposes.


    These service providers help us bring you Contact. For example, we may share your information in order to detect where or how you encountered a bug when using our mobile application. In connection with these operations, our service providers will have access to personal data for a limited time. When we utilize service providers for processing any personal data, we implement contractual protections limiting the use of that personal data to the provision of services to Contact.


    We will be required to access and disclose personal data in response to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. Additionally, we will access and share account or other personal data when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Contact app or using the Contact name, or to prevent imminent harm. This will include accessing and sharing personal data with other companies, lawyers, agents or government agencies.


    If the ownership of all or substantially all of the Contact business, or individual business units or assets owned by Contact that are related to the app, were to change, your personal data will be transferred to the new owner. In any such transfer of information, your personal data would remain subject to this section.


    Contact will share aggregate or anonymous data collected through the app, including activity data, for purposes such as understanding or improving the service.


    We use Google Analytics and Microsoft App Center Analytics which are web analytics tools that help us understand how users engage with Contact. Like many services, Google Analytics uses first-party cookies to track user interactions as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve Contact. The reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout.


    You can opt-out of receiving personalized ads from advertisers and ad networks that are members of the Network Advertising Initiative (“NAI”) or who follow the DAA Self-Regulatory Principles for Online Behavioral Advertising using their respective opt-out tools. The NAI's opt-out tool can be found here http://www.networkadvertising.org/choices/ and the DAA's opt out tool can be found here http://www.aboutads.info/choices/.


    In addition, your mobile devices may offer settings that enable you to make choices about the collection, use, or transfer of mobile app information for online behavioral advertising (for example, Apple iOS’ Advertising ID and Google Android’s Advertising ID). Please note that opting out does not prevent the display of all advertisements to you.


    Contact may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage users to be aware when they leave Contact to read the privacy statements of other websites that collect personally identifiable information. This Privacy Policy applies only to information collected by Contact.


    In addition, Contact would like to inform you that anytime you click on links (including advertising banners), which take you to third party websites, you will be subject to the third parties’ privacy policies.

    Contact Us

    Contact’s headquarters are located in the USA at:

    2201 Monroe St. #1406

    Santa Clara, CA 95050

    Phone: +1 (773) 336-2345


    For all data privacy inquiries and any questions or concerns you have about this Privacy Policy, please contact us at support@languagecontact.app